Create a trusting environment in any workplace

Regardless of your career path, you will find yourself in different workplaces throughout your career. While the roles and benefits will vary, one thing that will remain the same is the need for trust in the workplace. Creating a culture of trust will help you relate to your peers and set yourself apart as a leader. This certificate includes courses on working with different generations, managing office conflict, ethics in the workplace, and navigating the workplace environment. This certificate is a part of the Commonwealth Leadership Alliance Core Six™ curriculum, which is designed to educate leaders about the skills generally needed for an individual or organization to complete key processes and operations. In this certificate, you will clarify what financial literacy is by analyzing the role financial management, financial decision-making, personal taxes, and financial planning play in your financial health. Upon completion of the certificate you will be able to act on becoming more financially stable and dependent.

Here's what you'll learn:

Identify best practices for working with others in the workplace
Understand how to manage conflict
Reflect on how to handle ethical dilemmas in the workplace
Examine how diversity, equity, and inclusion affects a workplace environment
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Introduction to Workplace Environments

Whether you work in an office or virtually, in a small start-up or for a large corporation, you will have to manage your workplace environment. This includes learning how to work with others, deal with challenges, and make difficult choices.

Working with Different Generations

We matriculate through school with others around the same age, but that changes when you enter the workforce. In your career, you might be working - or even supervising - people who are older or younger than yourself.

Managing Office Conflict

Work can be a great experience when you're managing projects you enjoy and getting along with colleagues, but it's not always like that. No workplace environment is without conflict, so at one point or another, you will experience disagreements.

Ethics in the Workplace

It’s inevitable. You will face an ethical dilemma in your workplace – even if you’re a self-employed entrepreneur. So, how do you handle the situation? This session will provide you with a process and opportunity to practice handling dilemmas.

Navigating the Workplace Environment

Being able to navigate the workplace effectively involves not just learning how to work with people different from you but understanding how to create a workplace where everyone feels included and comfortable being their most authentic self.

Creating a Culture of Trust Certificate Assessment

This course is the final assessment for the Creating a Culture of Trust Certificate. All other courses for the certificate's completion must be completed prior to this course.

Earn your Creating a Culture of Trust in the Workplace certificate

Complete all of the courses and earn your certificate

Target Audience

This certificate is intended for collegiate students and young professionals with little to no background in workplace environments who are interested in creating a culture of trust in their future and current workplaces.

Eligibility/Prerequisites

To participate in this certificate, individuals must be an initiated member of Alpha Kappa Psi. There are no additional educational prerequisites.

Assessments Included

To demonstrate learning and be awarded the certificate, individuals will complete ungraded formative knowledge checks throughout each course, as well as a scored cumulative examination as part of the final reflection course.

Intended Learning Outcomes

  • Introduction to Workplace Environments

    • Define workplace environment in the context of physical location, atmosphere, company culture, policies and procedures
    • Compare and contrast key characteristics of different workplace environments
    • Examine the role trust plays in the workplace

  • Working with Different Generations

    • Summarize the characteristics and motivations of different generations
    • Identify techniques for managing cross-generational differences
    • Explore best practices for working with different generations
    • Evaluate how to work with conflicting work styles

  • Managing Office Conflict

    • Identify types of conflict
    • Describe the impact conflict plays in an office environment
    • Examine techniques for managing office conflict
    • Evaluate how to respond to difficult situations

  • Ethics in the Workplace

    • Define ethics
    • Determine the impact of decisions on family, community, and the planet
    • Examine a process to respond to an ethical dilemma
    • Assess how to respond to ethical situations

  • Navigating the Workplace Environment

    • Define the role diversity, equity, inclusion, and belonging (DEIB) plays in a workplace environment
    • Examine the impact of exclusive and harmful behaviors in the workplace
    • Determine how to use inclusive language and behaviors in the workplace
    • Assess how to be an ally in workplace situations

Assessment Roadmap for Certificate Candidates

This roadmap will allow candidates to prepare for the assessment, helping them understand the areas of knowledge and expertise they need to focus on.

Course Contributors

Dr. Tymon Graham

Associate Vice President for Student Success and Engagement, Edward Waters University

Dr. Tymon M. Graham, currently serves as the Associate Vice President for Student Success and Engagement at Edward Waters University. Prior to joining Edward Waters University, Dr. Graham held roles at South Georgia State College, Coker University, and Kentucky State University in Enrollment Management, Campus Life, Student Success and Strategic Initiatives. Dr. Graham is a graduate of South Carolina State University where he earned his Bachelor of Science degree in Family & Consumer Sciences: Business with a concentration in Child Development and University of West Georgia where he earned a Master of Education degree in Professional Counseling with an emphasis in College Student Affairs. Dr. Graham earned his Doctor of Education degree in Higher Education and Organizational Change from Benedictine University and received a certificate in Diversity, Equity and Inclusion in the Workplace from University of South Florida. While in undergrad at South Carolina State University, Dr. Graham pledged Alpha Kappa Psi in the Spring of 2008 through the Kappa Upsilon Chapter. Thereafter he served the chapter faithfully as Master of Rituals from 2008 - 2010. He regularly supports the chapter and visits the undergraduate Brothers. Dr. Graham is a customer-service, student-centered higher education administrator and leader. As a scholar-practitioner, Dr. Graham has participated in lectures and/or presented research nationally and internationally. Dr. Graham is the Principal Consultant at TMGraham Consulting, LLC, a life member of Alpha Phi Alpha Fraternity, Incorporated, and a loyal life member of Alpha Kappa Psi Professional Business Fraternity, Incorporated. He serves on the Board of Directors for The Collegiate Black Male Network, Incorporated as the Vice Chair and Secretary and a Board Member for #FreeFoundation (Hashtag Free Foundation).

Tomeria Jordan

Academic Curriculum Manager, Johns Hopkins University Center for Government Excellence

Tomeria Jordan (Allen) joined AKPsi in 2005 at Old Dominion University where she graduated with a bachelors degree in International Business and Economics. She went on to obtain her masters from the University of Maryland, Baltimore County in 2015. With over 20 years of work experience across various sectors she has developed a knack for inspiring the lives of others and helping them achieve their personal and professional goals. Tomeria was the first Training & Development Manager that Clements Worldwide hired in its 70+ year history. Since 1947, Clements Worldwide has enabled millions of people to live and work in 170+ countries around the world. Prior to joining Clements Worldwide, Tomeria worked for GEICO, Management Concepts, Starbucks, The Virginia State Corporation Commission (Bureau of Insurance), Felts Drug Store, The Constant Convocation Center and The Crater Aids Action Program. As a result, she has gained a wealth of knowledge and experience across various industries and job functions. In addition to her day job, Tomeria is working on a few ventures of her own to help inspire and support others. Tomeria hosts The Confidence Restored Podcast by CC: America where she can give back by sharing stories of faith, inspiration, and transformation. Her show has reached listeners in over 25 countries thus far and has been ranked as one of the top 10% most popular shows out of 2.7 million podcasts globally, ranked by Listen Score. Tomeria is also the founder of CC: America LLC and Confident Connotations LLC. CC: America LLC was created to provide coaching and consulting services to others in the areas of training and personal development. Confident Connotations LLC was created to provide inspirational apparel and products that inspire confidence and provide an opportunity for others to share their faith. Over the years she has also volunteered with several organizations including but not limited to the Urban League of Hampton Roads Young Professionals, Mission, Launch Inc., Revelation Word Ministries, and Calvary Revival Church. She has graced many stages as well. Including but not limited to being a panelist at the 2017 Society for Industrial and Organizational Psychology (SIOP) Annual Conference - Fostering Millennial Career Development (April 2017), presenting at Training Magazine's Online Learning Conference (2014 and 2016), and teaching Zumba at GEICO and Clements Worldwide.

Thomas Tran

Past Fraternity President | Senior Product Manager

Thomas is an experienced product leader, project manager, and entrepreneur that has led product launches for multiple, diverse industries from start-ups to enterprises. Currently, as a Senior Product Manager at Workday, Inc., he is responsible for the compute engine’s product roadmap and innovation within Adaptive Planning, a cloud-based platform for finance, workforce, and operational planning. Before that, he was the VP of Product Management at a tech startup where he led the development of a next-generation cloud management solution that generated $1+ MM in annual revenue, built an engineering team of 9, and partnered with Microsoft to develop the first of its kind customer onboarding tool for Azure cloud workspaces. Additionally, in 2013, he left Corporate America and NYC, to move to India to build out his tech startup, designing web and mobile application ideas. With over 15+ years of professional experience, Thomas is driven by team and customer success and has a passion for developing new ideas, delivering results for customers, and coaching a team to overcome challenges in dynamic environments. He has written a couple of LinkedIn blogs such as “The Art of a Product Launch,” “Becoming an Agile Leader,” and “It’s OK to Dream the Impossible. The Truth about Goal Setting.” Thomas is also an AKPsi volunteer, formally the Fraternity President, and has held multiple roles such as Chapter Advisor, Regional Director, and facilitator/presenter at AKPsi events. Outside of work and volunteering, Thomas enjoys CrossFit training, hiking, and traveling to new cities/countries to explore eateries off the beaten path. He holds a Bachelor’s in ManagementInformation Systems from The Pennsylvania State University and currently resides in Dallas, TX. Thomas assisted with reviewing the online courses for the Creating a Culture of Trust in the Workplace certificate.